What is your value as a customer?

As I read this article I was saddened. In our opinion, and with our company, if we have welcomed you as a #customer, there is zero room for *CLV.

#MSP and #IT companies that favor one contract customer over another, especially based on how much you spend with them have zero interest in a mutually beneficial long-term relationship.

We would love to hear your feedback on CLV, especially as it relates to your current IT and MSP vendor. Please drop us a line if your customer service experience is not what you hoped for, much less have received.

*CLV=Customer Lifetime Value

#lehighvalley #allentown #bethlehem #easton #customer #customerservice #customerexperience